Housing Disrepair in Newcastle – Easy Read Guide
If your home has damp, mould, no heating, leaks, or is unsafe, your landlord must fix it.
You do not have to live like this.
Step 1: Write down the problem
Take photos or videos of what is wrong. Write down when it started.
Keep any messages you send or get back.
Step 2: Ask your landlord to fix it
You should ask your landlord or letting agent in writing. This can be an email or a letter.
You can copy this message:
Subject: Request for repairs – [your address] I am asking for repairs at my home at [your address]. These things need fixing: [list the problems] If these are not fixed, the damage could get worse. I am worried this is affecting my health or my family’s health. Please contact me to arrange the repairs. [Your name]
Step 3: If nothing happens, contact the council
If your landlord does not fix the problem, you can ask Newcastle City Council to check your home.
The council can tell your landlord to do the repairs.
You can copy this message:
Subject: Request for inspection – [your address] I live at [your address] in Newcastle. My landlord has not fixed serious problems in my home. The problems are: [list the problems] Please visit my home and inspect it. [Your name]
What happens next?
The council may visit your home.
If they find serious problems, they can order your landlord to fix them.
This can also help protect you from being evicted.
You have rights
You have the right to:
- a warm home
- safe electrics
- no damp or mould
- working water and heating
Get help from Food & Solidarity
You do not have to do this on your own.
Food & Solidarity helps people in Newcastle take action together when landlords refuse to fix problems.